UX & Digital Designer

Remote
Full Time
Mid Level

ABOUT OPTIOS
Our core mission is to leverage neuroscience to help customers dramatically improve their performance. But we are also part of something bigger. Neuroscience will soon allow us to fundamentally alter the human experience—giving us access to nearly unimaginable capabilities ... along with the opportunity to meaningfully elevate what it means to be human. And with this, the NeuroPerformance industry will create trillions of dollars in value. Optios is a beacon—a trustable source—in this emerging industry. Why? Because everything we do, everything we claim, is grounded in rigorous science.

OUR VALUES

  • ASSUME GOOD: We assume good in one another in every circumstance and interaction 
  • GRIT AND TENACITY: We work with intention and vigor to preserve our mantle as the world’s leading applied NeuroPerformance company
  • INTELLECTUAL CURIOSITY: We are incessantly curious and dedicated to continuous learning 
  • RELENTLESS COLLABORATION & COMMUNICATION: We function collaboratively and recognize that extraordinary advancements can only be achieved when we work together and communicate with one another effectively  

THE UX & DIGITAL DESIGNER ROLE

The UX & Digital Designer is responsible for understanding user behaviors that drive sales, retention and long-term customer satisfaction and designing software and platforms that meet people’s needs. You will combine interfaces and workflows to define and enhance user experience. The role requires an analytical and creative designer who can grasp user needs and solve problems. Ultimately, this role will make our product more user-friendly and intuitive to attract and retain customers. This role will work closely with Science, Technology, Operations, Customer Acquisition, and Brand to deliver customer research and product insights needs.  
 
ESSENTIAL FUNCTIONS

  • Develop wireframes and task flows based on user needs
  • Build functional review documents
  • Create UAT testing scenarios and success criteria
  • Develop digital designs based on approved wireframes
  • Collaborate with Designers, Brand, and Developers to create intuitive, user-friendly software
  • Maintain a list of customers’ experience-based product and service improvements
  • Understand product specifications and user psychology
  • Conduct concept and usability testing and gather feedback
  • Create personas through user research and data
  • Find creative ways to solve UX problems (e.g. usability, findability)
  • Maintain awareness of competitor products and industry trends
  • Secondary support for general graphic design needs

COMPETENCIES

  • Strong portfolio of wireframe and digital design projects
  • Familiarity with interaction design and information architecture
  • Excellent people skills, with an ability to partner with other teams
  • Highly Analytical; Data driven
  • Proactive and nuanced communicator
  • Highly organized and skilled at time management
  • Critical thinker and problem solver
  • Demonstrated experience in analytics, UX, and qualitative research
  • Possess personal qualities of integrity, credibility, and commitment to corporate mission.
  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems

BASIC QUALIFICATIONS
•    5 years or more experience using active CX platforms 
•    5 years or more design research
•    3 years or more experience with Adobe Suite
•    2 years or more quantitative and qualitative research
•    Strong working knowledge of UX management tools
•    Strong working knowledge of research platforms
•    Bachelor’s degree in HCI, Industrial Design, UX related field 
•    Familiarity with Figma preferred 
•    Familiarity with Flutter, HTML/CSS is preferred
 

optios.com

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